Terms And Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of “www.primebooks.net.in” website.

Please read the following terms of use very carefully as your use of service are subject to your acceptance of and compliance with the following “Terms of Use".

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you shall not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. And "we", "us" and "our" shall mean Prime Books.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. You and the entity you are authorized to represent ("you" or "your") signify your agreement to be bound by the terms of use.

You represent and warrant that you are above 18 years of age, competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.

Modification of Terms and Conditions of Service:

Prime Books may at any time modify the Terms and Conditions ("Terms") of the Service without any prior notification to you. You can access the latest version of the Terms at any given time. You should regularly review the Terms. In the event the modified Terms are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you agree to accept and abide by the modified Terms.

User Account, Password, and Security:
Users upon completing the Website's registration process are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under their password or account. User agree to (a) immediately notify Prime Books of any unauthorized use of their password or account or any other breach of security, and (b) ensure that they exit from their account at the end of each session. Prime Books will not be liable for any loss or damage arising from user’s failure to comply with this.

Services Offered:
Prime Books is associated with certain well reputed educational institutionsand provides an Internet-based ordering service through the Web Site. The service enables users to purchase school text book sets with other accessories like stationery etc., as prescribed by such institutions. Upon placing an order, Prime Books shall ship / deliver the sets to you along with detailed invoice on the dates to be communicated by the institution to us which is usually after the declaration of the annual results.

Privacy Policy:
You should carefully read our full Privacy Policy before deciding to become a User as it is hereby incorporated into this Agreement by reference, and governs our treatment of any information, including personally identifiable information you submit to us. Please note that certain information, statements, data, and content which you may submit to the website, or groups, or are likely to, reveal your gender, age, and/or other personal information about you, Debit card, credit card details. You acknowledge that your submission of any information, statements, data, and content to us is voluntary on your part.

Data Protection and Security:
We take commercially reasonable precautions to keep Personal Information secure. All access to the information we collect is subject to physical, electronic and managerial restrictions to prevent unauthorized access, modification or misuse. Notwithstanding the foregoing, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.We have implemented security safeguards designed to protect the personal information that you provide in accordance with industry standards. Access to your data on our Services is password-protected, and data such as credit card information is protected by encryption when it is exchanged between your web browser and the Services. To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data centre. However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information that you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please help keep your account safe by using a strong password.

Card details:

You agree, understand and confirm that the debit/credit card details provided by you for availing of services on www.primebooks.net.in will be correct and accurate and you shall not use the debit/credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid debit/credit card details to Prime Books. Further the said information will not be utilized and shared by Prime Books with any of the third parties unless required by law, regulation or court order. In a credit/debit card transaction, you must use your own credit/debit card. Prime Books will not be liable for any credit/debit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

Channel Subscription:
By providing your data, you agree to be communicated by us via email and SMS to facilitate your navigation of and shopping from the website. We may communicate promotional offers periodically and as and when required.

User Conduct and Rules:
You agree and undertake to use the Website and the Service only for online ordering.You also agree and undertake that when using a Service, you will not:

  • » violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
  • » violate any applicable laws or regulations for the time being in force in or outside India;and
  • » violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

Limitation Of Liability:
The features and Books/Products on the website are provided on an "as is" and "as available" basis, and website hereby expressly disclaims any and all warranties, express or implied, including but not limited to any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, undertakings and terms are hereby excluded. www.primebooks.net.in makes no representations or warranties about the validity, accuracy, correctness, reliability, quality and stability, completeness of any product available on or through the website. www.primebooks.net.in is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, delay in delivery of ordered product, failure of any email or players due to technical problems or traffic congestion on the Internet or on any of the www.primebooks.net.in Products or combination thereof.

You agree to indemnify, defend and hold harmless Prime Books from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Prime Books that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Under Rule 3 of Rules made under IT Act, 2000 vide powers conferred by clause (zg) of sub-section (2) of section 87 read with sub-section (2) of section 79:
Users of computer resource not to host, display, upload, modify, publish, transmit, update or share any information that —
(a)       belongs to another person and to which the user does not have any right to;
(b)       is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; 
(c)       harm minors in any way;
(d)       infringes any patent, trademark, copyright or other proprietary rights;
(e)       violates any law for the time being in force; 
(f)        deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(g)       impersonate another person;
(h)       contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
(i)        threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

Copyright Policy
You may not allocate, distribute, or reproduce in any way any copyrighted material, Designs, trademarks or other Intellectual proprietary Information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. It is the policy of www.primebooks.net.in to terminate Membership privileges of any Member who once infringes the copyright rights of others upon receipt of prompt notification to www.primebooks.net.in by the copyright owner or the copyright owner's legal agent/Advisor.

Prices for products are printed on almost all the products. All prices are in Indian rupees. Prices, products and Services may change at the discretion of various publishers / manufacturers.
While www.primebooks.net.in strives to provide accurate product and pricing information, pricing or typographical errors may occur. www.primebooks.net.in cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Prime Books shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched/delivered. In the event that an item is wrongly priced, Prime Books may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched/delivered, your order will not be deemed accepted and Prime Books will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Prime Books accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Prime Books dispatch/deliver the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. We strive to provide you with the best prices possible on primebooks.net.in. Prices and availability are subject to change without notice.

Cancellation by Prime Books:
Please note that there may be certain orders that we are unable to accept and we need to cancel the order. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

www.primebooks.net.in will not accept the part payment of the order placed by the User. The payment options are available on our website. If your order has been cancelled after the payment, the said amount will be reversed back to your Card Account. The payment processing party is solely responsible for the payment process and privacy of their Sensitive Personal Data and Information.

Association / Links to Third Party:
www.primebooks.net.in contains links to third party Websites "Linked Sites" ("Affiliates" / "Partner Sites"). These Linked Sites are not under the control of www.primebooks.net.in and www.primebooks.net.in is not responsible for the products of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked website. www.primebooks.net.in is not responsible for web casting or any other form of transmission received from any Linked website nor is www.primebooks.net.in responsible if the Linked Site is not working appropriately. www.primebooks.net.in is providing these links and partnerships to you, for your convenience, and the inclusion of any link does not imply endorsement by www.primebooks.net.in of the site. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.

Value Added Tax (VAT) is an indirect tax which is consumption based and is levied by the state government to be borne / paid by the ultimate consumer / shopper.

Due to change in syllabus or for any other exigencies, certain books might remain out of print at the time of delivery. Same can happen with other products as well for various reasons. While we try to ensure timely and complete deliveries, however; in case something remains pending, the same shall be supplied as soon as the same is made available to us by the publisher / manufacturer.
We will not be able to compensate for any mental agony caused due to delay in delivery of any such products.

Post Delivery:
Returns and Cancellations conditions:
Prime Books will accept return only if the following conditions are applied.

  • » In case the item you have received is ‘Damaged’ ‘Defective’ or Not as Described in delivery note / invoice.
  • » Return should be initiated within 3 days of order delivery.
  • » The price tags, labels on the product should be intact.
  • » The product should be unused without binding and in an undamaged condition. No name should be written on the same.
  • » An intimation needs to be given immediately on our E-Mail Idcomplaints@primebooks.net.indescribing the nature of defect and description of the product.

You agree that Prime Books shall neither be liable nor responsible for any actions or inactions of the makers, any breach of conditions, representations or warranties by the manufacturer of the products.

Users shall perform their obligations in respect of the transaction concluded on this Site and further expressly disclaims any warranties or representations express or implied in respect of quality, safety, merchantability, fitness for a particular purpose, or legality of the products listed and transacted on primebooks.net.in. Prime Books will not be responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items, which are out of stock, back ordered, returned undelivered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply/till stocks last. Prime Books accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

Prime Books will not accept the Cancellation request once the ordered material has been shipped/delivered. Once a cancellation request is made, it will take Prime Books a maximum of two weeks to cancel the order and initiate a refund.

Change in Terms of use:
The Prime Books reserves the right to change Terms of Uses at any time. Users may note that:  this uses itself and any such change of policy will be effective from the date of posting on the site.

All notices or demands to or upon website shall be effective if in writing and shall be duly made when sent to Prime Books having addressed at:
# 263, 3rd Floor, BEML Layout 3rd Stage,Rajarajeshwari Nagar,Bangalore – 560098 INDIA.

The thoughts written or reviews posted by visitors are of them and not moderated by us, any one thus felt offended please email us at feedback@primebooks.net.in and we will remove it from our website (if we feel the same within the framework of business, prevalent norms and practicability) of legality and freedom of speech.

Grievance Officer:
In accordance with Information Technology Act 2000 and The Information Technology (Intermediaries Guidelines) Rules, 2011 made there under, the name and contact detail of the Grievance Officer is provided below:

Mr. Harsh Khushdil

Prime Books
# 263, 3rd Floor, BEML Layout 3rd Stage,Rajarajeshwari Nagar,
Bangalore – 560098, INDIA
Timing 10.30 AM to 5.30 PM
Ph. 080-28609901-02              
Email: grievances@primebooks.net.in

Governing Law:
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bangalore.

Any forbearance or failure by us to enforce a provision to which you are subject shall not affect our right to require such performance at any subsequent time, nor shall the waiver or forbearance by us of any breach of any provisions of the agreement herein be taken to be or held to be a waiver of the provision or provisions itself of themselves.

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Cancellation of Fraudulent/Loss to business Orders:
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Prime Books reserves the right to cancel all past, pending and future orders without any liability. Prime Books also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account.

The customer may be considered fraudulent if any of the following scenarios are met:

  • » Customer doesn't reply to the payment verification mail sent by Prime Books.
  • » Customer fails to produce adequate documents during the payment details verification
  • » Misuse of another customer's phone/email
  • » Customer uses invalid email and phone Number.
  • » Customer returns the wrong product
  • » Customer refuses to pay for an order

Cancellation of Bulk Orders
Prime Books may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Prime Books:
Products ordered are not for self-consumption but for commercial resale

  • » Multiple orders placed for same product at the same address, depending on the product category
  • » Bulk quantity of the same product ordered
  • » Invalid address given in order details
  • » Any malpractice used to place the order

Process for Pilferage Claim:
If a customer raises a complaint for partial item/partial orders through Customer Care.
The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.

1. An Email will be sent seeking/providing following information:

  • » Short description of the case (A few questions will be asked to help us understand the scenario)
  • » The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
  • » The refund for prepaid orders will be done after investigation which usually requires 8-10 business days. The process will include investigation with the concerned departments

2. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

  • » Customer fails to provide adequate information about the case
  • » Customer fails to provide snapshots of the packet and box(if any)
  • » If an opened delivery was received, pilferage claims must be made the same day
  • » Customer must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.